Privacy Policy

At Ravellon, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Phone number
Billing and shipping address
Account information
Order and purchase information
Product preferences
Customer service communications
Information you provide when contacting us

Payment Information

Payments are processed through third-party payment providers.

We generally do not store your complete payment card information on our own servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages viewed and website interactions
Referring website
Approximate location
Cookies and similar technologies
Advertising and analytics identifiers, where applicable

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Provide customer service
Communicate with you regarding your orders
Manage customer accounts
Prevent fraud and protect website security
Improve our products, website, and services
Analyze website traffic and customer preferences
Provide personalized content and advertising where permitted
Send promotional communications where permitted
Comply with legal and regulatory requirements

We seek to collect and use only information that is reasonably necessary for these purposes.

3. Legal Bases for Processing

Where applicable, including under the GDPR, we may process your personal information based on:

Performance of a contract — such as processing and delivering your order.
Legal obligations — where processing is required by law.
Legitimate interests — such as improving our services, preventing fraud, maintaining security, and operating our business.
Consent — where we ask for your permission, including for certain marketing activities and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate, improve, and personalize our website.

These technologies may be used for:

Essential website functions
Remembering preferences
Analytics and performance measurement
Advertising and marketing
Understanding website usage

Where required by applicable law, we will obtain consent before using certain non-essential cookies.

You may also manage cookies through your browser or available cookie preference tools.

5. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure advertising performance, and provide relevant advertising.

These services may use cookies, pixels, tags, device identifiers, or similar technologies.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising or sharing activities.

6. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

Payment providers
Shipping and logistics providers
Order fulfillment and manufacturing partners
Website hosting and technology providers
Customer service providers
Analytics providers
Marketing and advertising providers
Fraud prevention and security providers
Professional advisors
Government authorities where required by law

We do not sell personal information for monetary consideration.

However, certain disclosures or transfers of information to advertising or analytics partners may constitute "sharing" under applicable privacy laws, including California law.

Where applicable, you may have the right to opt out of such sharing.

7. International Data Transfers

We operate internationally and may use service providers located in countries outside your country of residence.

As a result, your personal information may be transferred to and processed in other countries.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and accounting records
Resolve disputes
Prevent fraud
Maintain security
Comply with legal obligations
Enforce our agreements

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy or portability of your information
Withdraw consent
Object to or restrict certain processing
Opt out of certain marketing communications
Opt out of certain sale or sharing activities
Exercise other rights provided by applicable privacy laws

To exercise your rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

11. California Privacy Rights

If you are a California resident and applicable California privacy law applies to you, you may have additional rights, including the right to:

Know the categories of personal information we collect and how it is used
Request access to personal information
Request deletion of personal information, subject to applicable exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Receive equal treatment for exercising your privacy rights

Where applicable, we will also recognize valid opt-out preference signals such as Global Privacy Control (GPC).

To submit a privacy request:

Email: support@ravellon.com

We will process requests in accordance with applicable law.

12. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

New arrivals
New collections
Special offers
Member benefits
Seasonal promotions
Products and services that may be relevant to you

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email.

Transactional communications, such as order confirmations, shipping updates, and important service messages, may still be sent when necessary.

13. Children's Privacy

Our website is not intended for children under 13 years of age, or such higher minimum age as may be required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Ravellon
Website: www.ravellon.com
Email: support@ravellon.com

We are committed to handling your personal information responsibly, transparently, and with care.