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Terms & Conditions

Welcome to Ravellon.

These Terms of Service govern your use of our website and any purchase of products from Ravellon.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

Ravellon operates this website and sells men's suits, jackets, trousers, shirts, accessories, and related products.

Throughout the website, the terms "we," "us," and "our" refer to Ravellon.

The terms "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, measurements, and other product information are accurate.

However, slight differences may occur due to:

  • Screen and monitor settings

  • Lighting conditions

  • Fabric characteristics

  • Manufacturing batches

  • Manual measurement

  • Normal production variations

Such minor differences do not necessarily constitute a product defect.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Sizes and Measurements

Customers are responsible for selecting the appropriate size and providing accurate measurements where required.

We provide size charts and measurement guidance to assist with size selection.

If you are unsure about your size, we recommend contacting our customer service team before placing your order.

For customized products, measurements or specifications provided by the customer must be accurate.

We are not responsible for fitting issues resulting from incorrect measurements or incorrect information provided by the customer.

5. Customized and Made-to-Order Products

Certain products may be made or customized according to customer-selected specifications, including size, color, fabric, measurements, or other options.

Customized or made-to-order products may require additional production time.

Once production has started, customized or made-to-order orders may not be eligible for cancellation or modification except where required by applicable law or expressly agreed by us.

Any applicable customization fees will be displayed before the order is placed.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted in all circumstances.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in cases involving:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping restrictions

  • Other reasonable business or legal considerations

If we cancel an order after payment has been received, we will generally refund the amount paid for the canceled order.

7. Prices and Payments

All prices displayed on our website are subject to change without prior notice.

Prices may be displayed in different currencies depending on your location or website settings.

The final amount payable will be shown during checkout.

You agree to provide valid and accurate payment information.

Payments are processed through third-party payment providers.

We may use fraud detection and payment security systems to protect transactions.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.

  • Discount codes cannot be transferred or resold.

  • Multiple discount codes may not be combined.

  • Certain products or promotions may be excluded.

  • Promotional offers may have expiration dates.

We reserve the right to cancel or modify a promotion where reasonably necessary, including in cases of misuse or technical error.

9. Production and Processing

Certain products may require production or preparation before shipment.

Estimated production or processing times displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Production times may vary due to:

  • Order volume

  • Seasonal demand

  • Product complexity

  • Customization

  • Material availability

  • Manufacturing circumstances

We will make reasonable efforts to process orders within the stated estimated timeframe.

10. Shipping and Delivery

Shipping estimates are provided for guidance only.

Actual delivery times may vary depending on:

  • Destination

  • Shipping method

  • Customs processing

  • Local carrier operations

  • Weather

  • Public holidays

  • Customs duties or import procedures

  • Other circumstances beyond our reasonable control

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our control.

Customers are responsible for providing accurate shipping information.

Additional costs resulting from an incorrect or incomplete shipping address may be the responsibility of the customer where permitted by law.

11. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping fee.

Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country.

Customs procedures may also cause additional delivery delays.

12. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or waived.

For eligible returns or exchanges, products may be required to meet the conditions stated in our Refund & Return Policy.

Customized, altered, or made-to-order products may be subject to different return or cancellation conditions where permitted by applicable law.

13. Product Defects and Incorrect Items

If you receive a product that is defective, damaged, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, order information, measurements, or other information necessary to investigate the issue.

If we determine that a product is defective or that an incorrect item was sent, we will provide an appropriate resolution in accordance with applicable law and our Refund & Return Policy.

14. Intellectual Property

All content on this website, including but not limited to:

  • Brand names

  • Logos

  • Product images

  • Product descriptions

  • Photography

  • Graphics

  • Videos

  • Website design

  • Text

  • Software

  • Other materials

is owned by or licensed to Ravellon unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

15. Customer Reviews and Content

If you submit reviews, photographs, comments, or other content to us, you represent that:

  • You have the right to submit the content.

  • The content does not violate the rights of others.

  • The content is not unlawful, misleading, defamatory, or fraudulent.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Prohibited Uses

You agree not to use our website to:

  • Violate applicable laws or regulations

  • Commit fraud

  • Attempt unauthorized access

  • Interfere with website security

  • Upload malicious code

  • Collect information about other users without authorization

  • Copy or exploit our content without permission

  • Use automated systems to improperly access or scrape our website

  • Engage in activities that may damage our business or customers

We reserve the right to restrict or terminate access to our website where permitted by law.

17. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics providers, advertising platforms, and other technology providers.

Your use of third-party services may be subject to the terms and policies of those providers.

We are not responsible for services operated independently by third parties.

18. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available

  • The website will be error-free

  • All information will always be completely accurate

  • Products will always be available

  • Delivery estimates will always be met

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Ravellon shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.

Our total liability arising from a particular order shall not exceed the amount you actually paid for the relevant order, except where a different limitation is required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

20. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War

  • Civil unrest

  • Government restrictions

  • Epidemics or pandemics

  • Transportation disruptions

  • Labor disputes

  • Customs delays

  • Carrier disruptions

  • Supplier or manufacturing disruptions

  • Internet or technology failures

We will make reasonable efforts to minimize the impact of such events.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

22. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Ravellon, except where mandatory consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive consumers of rights that cannot legally be excluded under the laws of their country or place of residence.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Ravellon regarding your use of our website and purchases from us.

26. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Ravellon
Website: www.ravellon.com
Email: support@ravellon.com

We are always happy to assist you.