We know your time is valuable and your standards are high. Every order – from our atelier to your hands – is handled with precision and care. Whether you are in New York, London, Paris or Singapore, we treat every delivery with the same exacting attention.
1. Shipping & Delivery
FREE SHIPPING WORLDWIDE
We offer free shipping to most destinations worldwide, including North America, Europe, Asia Pacific, the Middle East and the Rest of World. Remote areas may incur an additional shipping fee, which will be calculated at checkout.
Delivery Time: 6–15 business days
Shipping Cost: Free for most destinations
Remote areas: Additional fee may apply; calculated at checkout
FedEx Shipping Option
If you select FedEx as your shipping carrier at checkout, a flat shipping fee of USD 30 will apply. If another carrier is used, no shipping fee will be charged.
Delivery times are estimates. Public holidays, peak seasons or promotions may cause slight delays. We will notify you by email in case of any significant delay.
2. Order Processing
From order to dispatch — here's what to expect:
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Order confirmation email — immediately
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Verification & quality check — within 1 day
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Picking, packing & final inspection — 1–2 days
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Handover to courier — after processing
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Shipment notification email — 24–48h after dispatch
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Tracking number provided — with shipment notice
Ready-to-Wear
Total processing time: 1–7 business days
Orders placed on weekends/holidays processed next business day
Made-to-Measure
Total processing time: 20–25 business days (excl. shipping)
We will contact you to arrange measurements (in-store / at-home)
Production starts after measurements are confirmed
Separate progress updates will be sent
Pre-order
Expected dispatch date: see product detail page
You will be notified once ready
3. Delivery Services
In-person signature — all orders
All orders require your signature or that of an authorised recipient. We do not offer "contactless leave" for suit parcels.
Two free delivery attempts — all orders
If no one is available, we arrange a second delivery at no extra cost. After two failures, the parcel is held at the local depot for 5 business days for you to collect or reschedule.
Carbon-neutral shipping — all orders
We offset the carbon footprint of every delivery through certified reforestation and renewable energy projects.
4. Packaging
Dust cover — Each suit is placed in a breathable cotton dust cover.
Sturdy shipping box — Double-walled corrugated cardboard to prevent creasing.
Eco-friendly materials — All packaging is fully recyclable.
5. International Tracking
After dispatch, you will receive a shipment notification with a unique tracking number:
Primary tracking via FedEx, SF Express or other carriers, depending on destination.
Universal tracking: 17TRACK (www.17track.net)
6. Receiving Your Order
In-person signature: must be signed by an adult aged 18 or over.
Authorised recipient: you may nominate a colleague, family member or hotel concierge – please specify at checkout.
Inspect on arrival: we recommend checking the outer packaging for damage. If damaged, note it on the courier's device and contact us immediately.
If no one is available: the courier will leave a notice with details on how to reschedule or collect.
7. Important Restrictions
PO Box & APO/FPO addresses — We do not deliver to PO Boxes, APO or FPO addresses. Please provide a physical street address.
Remote areas — Free shipping applies to most destinations. For remote areas, an additional shipping fee may apply and will be calculated at checkout.
Third-party forwarders — Not recommended. If used, we are not responsible for damage or loss after delivery to the forwarder's address.
Customs & import duties — Payable by the recipient. Please check with your local customs before ordering.
Address accuracy — If a parcel is returned due to an incorrect address, you will be charged for redelivery.
Made-to-Measure suits — Non-quality issues are not returnable. See our returns policy for details.
8. Holiday & Peak Season Reminders
Delays may occur during these periods:
Christmas & New Year (20 Dec – 5 Jan)
Lunar New Year (Jan–Feb)
Black Friday / Cyber Monday (late Nov)
National public holidays in each country
If your order is delayed, we will notify you by email.
9. Customer Service
Email: support@ravellon.com
Phone: +1 (XXX) XXX-XXXX / +44 (XX) XXXX XXXX / +852 XXXX XXXX
Live chat: available on our website, weekdays 9:00–21:00 (local time)
WhatsApp / WeChat: scan the QR code at the bottom of the page
Response time: within 2 hours on business days
RAVELLON — Tailored Craft, Delivered Worldwide.