Return & Exchange Policy

This policy applies exclusively to items purchased through the website https://ravellon.com/.

Please note that by placing an order on our website, you agree to the following terms, as well as our Privacy Policy and Terms & Conditions. 

In accordance with our General Terms of Sale, you have the right to return items within thirty (30) calendar days of receiving the goods if you change your mind.

To initiate a return, please follow these simple steps:

1. Ensure that the items are unused, unworn, unaltered, unwashed, and undamaged, and that the identification tag with the single-use security seal is still attached to the item;

2. All items must be returned in their original, brand-new condition (including all original packaging, such as dust bags, shoeboxes, etc.), with all accessories, hang tags, labels, and single-use security seals (if any) intact. If the original packaging or labels are missing, the items will be considered used.

3. Contact the RAVELLON Customer Service Center and follow the instructions provided;

4. Place the items in their original box and hand the package over to the courier assigned to you by the RAVELLON Customer Service Center.

RAVELLON has sole discretion to determine whether returned items are in their original condition.

Within seven (7) days of receiving your return package, RAVELLON will inspect all returned items and send you a confirmation email notifying you whether the return has been accepted and the amount to be refunded. We will then proceed with the refund. If the return is rejected, we will notify you of the reason and send the package back to you. Please note that the processing time for refunds varies by payment service provider, and it may take several business days for the refund to appear on your original payment method.

For more information about our return policy, please visit https://ravellon.com/.

For assistance, please contact us at support@ravellon.com.